As a result of recent healthcare initiatives, the Government is aiming to increase the involvement of patients and families in directives/decision-making. This is to reduce the emphasis on waiting lists and refocus on the individual patient journey. This may prompt a response of ‘heard it all before’, but there is value in having a patient-centred approach, which should concentrate on improving the experience of the patient throughout their contact with all healthcare workers, irrespective of the clinical setting.