The cornerstones of leg ulcer healing are diagnosis and treatment of the underlying aetiology of the ulcer. Patient concordance plays a crucial part in the success of treatment, which often involves a profound change in lifestyle. Patients and carers need to understand their condition and be motivated to accept the treatment plan. The use of pictures, graphs and schematic drawings can not only help to improve communication between patients, nurses and specialist services, but also enhances the quality of care and empowers patients to cope better with their condition.