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The changing face of the National Health Service

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The changing face of the National Health Service

Caroline Dowsett
27 March 2014

Over the past 10 years, there have been some significant changes in the NHS, with improvements in access to services, improvement in patient safety, progress in managing long-term conditions and a drive for high quality care for all. The quality agenda and the emphasis on increased patient choice (NHS Scotland, 2010; Department of Health [DH], 2011; NHS Wales, 2012) has led to a drive for more care being delivered out of hospital and closer to home that meets patients expectations and also reduces cost.