Making the Case: CCOMS

Supported by ConvaTec
27 February 2023

The burden of administration on healthcare professionals (HCPs) is considerable, including stock-checking, handwriting individual prescriptions, clinical documentation, recording information on electronic health records, ordering medicines, taking deliveries, dispensing prescriptions (e.g. preparing, storing, and delivering blister packs or dosettes), and preparing patient baskets for filling. This administrative burden may have a direct impact on the patient-clinician relationship and interrupt care delivery (Fudge and Swinglehurst, 2021; ONC, 2020).

Disclaimer: This Making the Case guide was developed using the literature and data provided by ConvaTec and Elizabeth Nichols (Your Healthcare CIC)
References

Fudge N, Swinglehurst D (2021) ‘It’s all about patient safety’: an ethnographic study of how pharmacy staff construct medicines safety in the context of polypharmacy. BMJ Open 11(2): e042504

Grothier L (2013) Reflections on the implementation of a web-based non-prescription ordering system. Wounds UK 9(2): 51-5

Guest JF, Ayoub N, McIlwraith T et al (2015) Health economic burden that wounds impose on the National Health Service in the UK. BMJ Open 5: e009283

Guest JF, Fuller GW, Vowden P (2020) Cohort study evaluating the burden of wounds to the UK’s National Health Service in 2017/2018: update from 2012/2013. BMJ Open 10: e045253

Hillmann W, Hayes BD, Marshall J et al (2021) Improving burnout through reducing administrative burden: a pilot of pharmacy-driven medication histories on a hospital medicine service. J Gen Intern Med 36(8): 2511-3

Jones K, Burns A (2021) Unit Costs of Health & Social Care. Available at: https://www.pssru.ac.uk/project-pages/unit-costs/unit-costs-of-health-and-social-care-2021 (accessed 03.01.2023)

Markey P, Barrett S (2017) The benefits of using an online ordering service to improve efficiency in wound care services. British Journal of Healthcare Management 23(11): 517-23

NHS England (2019) NHS staff survey 2019. Available at: https://www.nhsstaffsurveys.com/ (accessed 10.10.2022)

NHS Providers (2021) The Impact of the pandemic on the workforce. Available at: https://nhsproviders.org/recovery-position-what-next-for-the-nhs/the-impact-of-the-pandemic-on-the-workforce (accessed 10.10.2022)

Nichols E, Kavanagh S (2022) CCOMS: A service improvement change in the Leg Ulcer Clinic at Surbiton Health Centre (poster presentation)

Office of the National Coordinator for Health Information Technology (2020) Strategy on reducing regulatory and administrative burden relating to the use of health IT and EHRs. Available at: https://www.healthit.gov/sites/default/files/page/2020-02/BurdenReport_0.pdf (accessed 10.10.2022)

Patel RS, Bachu R, Adikey A (2018) Factors related to physician burnout and its consequences: A review. Behav Sci (Basel) 8(11): 98

Wounds International (2012) Optimising wellbeing in people living with a wound. Wounds International

Free for all healthcare professionals

Sign up to the Wounds Group journals





By clicking ‘Subscribe’, you are agreeing that the Wounds Group are able to email you periodic newsletters. You may unsubscribe from these at any time. Your info is safe with us and we will never sell or trade your details. For information please review our privacy policy.

Are you a healthcare professional? This website is for healthcare professionals only. To continue, please confirm that you are a healthcare professional below.

We use cookies responsibly to ensure that we give you the best experience on our website. If you continue without changing your browser settings, we’ll assume that you are happy to receive all cookies on this website. Read about how we use cookies.

I am not a healthcare professional.