The Best Practice Statement ‘Improving holistic assessment of chronic wounds’ (Wounds UK, 2018a), supported by an unrestricted educational grant by Essity, was developed to support practitioners improve the assessment of patients with chronic wounds. Each Best Practice Statement has a unique ‘Patient Expectation’, which explains what patients can expect at each stage of assessment. The Patient Expectations reinforce the holistic approach to wound assessment and are a reminder to clinicians to consider the patient perspective. This article presents a case report where the Best Practice Statement and CASE (cause, assess, select, evaluate) assessment tool (Scott-Thomas et al, 2017) were used to complete an holistic assessment and reassessment.